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Terms & Conditions

Terms & Conditions

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • Delivery is via third-party courier

  • Some deliveries may be sent with registered couriers and must be signed for at the time of delivery. Courier deliveries may be replaced by local Post in some regional areas.

  • Shipping address cannot be changed once an order has been shipped.

  • As the registered couriers are third-party courier companies, we are unable to control their delivery time. The courier is also unable to ring you prior or during delivery.

  • If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.

  • Orders cannot be cancelled once the order has been shipped.

  • All online orders are shipped from our warehouse in Townsville North Queensland Australia.

  • Shipping time may vary depending on your location, please allow 2 – 7 days for delivery to most towns and cities once items have been dispatched. Deliveries to remote areas and communities typically take up to 14 days but may be longer due to delays caused by COVID- 19.

  • Shipping charges are determined by packing size, weight and delivery location.

  • Customers are responsible for providing the correct contact name, delivery address, email and phone number for delivery of their order. Incorrect details may lead to delivery issues which may incur further fees.

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